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Campus Ambassador Front Desk Receptionist

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Campus Ambassador

This position is Part Time (Thursday, Friday & Saturday 2:00p-10:30p) 24 hours per week

Mission

The mission for the Campus Ambassador is to provide a high level of quality customer service to the staff, leaders and guests attending events on campus. Their role will enhance the overall experience and encourage others to be a part of the mission of joining Jesus in bringing life to everyone, everywhere, every day.

Outcomes

  • Provide a level of service before, during and after events which is welcoming and engaging
  • Perform and oversee set-up for all event needs on campus
  • Create a stronger relationship between Facilities and ministry event staff and leaders
  • Invite volunteers to participate in the ministry
  • Secure campus at the end of the day to include locking doors and setting alarms
  • Assist with administrative tasks related to campus events
  • Other duties as required

Competencies

  • Humility. Having an “others first” mentality.
  • Honesty/integrity. Does not cut corners ethically. Earns trust and maintains confidences. Does what is right, not just what is politically expedient. Speaks plainly and truthfully.
  • Attention to detail. Does not let important details slip through the cracks or derail a project. Proactivity. Acts without being told what to do. Brings new ideas to the organization. Flexibility/adaptability. Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.
  • Calm under pressure. Maintains stable performance when under heavy pressure or stress.
  • Enthusiasm. Exhibits passion and excitement over work. Has a can-do attitude.
  • Work ethic. Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard.
  • Listening skills. Lets others speak and seeks to understand their viewpoints.
  • Openness to criticism and ideas. Often solicits feedback and reacts calmly to criticism or negative feedback.
  • Communication. Speaks and writes clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms of written communication, including e-mail.
  • Teamwork. Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.

Experience

Our candidate must have excellent customer service skills and experience; preference will be given to candidates with convention and/or meeting set-up experience. Minimum 1 year experience.

Please forward your resume to:

afleming@canyonridge.org for consideration.

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Front Desk Receptionist

Mission

Connects guests and members by being empathetic and attentive to concerns moving them to their right next step in the moment. Has a clear knowledge of events, classes, services, and staff to be a resource for inquiry. Creates a culture of consistent customer experience, information, and service that reflects the Canyon Ridge values and 5 Star service.

The offices are open M-F 8AM-5PM – This position must have flexibility to work various 4 hours shifts along with the other two Receptionists for coverage. Hours per week will be approximately 3-4 (4 hours) shifts.

Outcomes

  • Reception: (Daily) Gives 5 star* service to every person that comes in the office, calls on the phone, or sends Canyon Ridge digital correspondence. Holds our values of “Connecting, Consistency, Clarity” in high regard when engaging with the needs of our guests.
  • Correspondence Follow Up: (Daily) Ensures voice mail messages, social media messages and email inquiries are returned or followed up on within 24 hours of the initial contact. Points guests to the right next step, or person doing their best to eliminate the “middle man.”
  • Phone Support and Greetings: (Daily) Provides training for new staff members on telephone systems including voicemail setup and policies. Is also responsible for extension changes and new extension setup. Is the primary contact for phone hardware issues and creates support tickets to our VOIP vendor. Records out of office greetings for holidays and special greetings during the Christmas and Easter seasons.
  • Online: (Daily) Responds to direct messages on Facebook, Twitter, and Instagram. Responds to comments left on the church social media accounts. Receives, responds and forwards correspondence from info@canyonridge.org. Is an expert navigator on canyonridge.org and attentive to any inconsistency in our digital presence.
  • Mail: (Daily) Receives and sorts physical mail, signs for packages, and notifies staff of their arrival. Prepares outgoing mail for USPS, UPS, and FedEx pick-up.
  • Coordination: Meets daily with the Communications Director to get updates and information about current happenings and key points of interest to support volunteers, guests and members.

Competencies

  • Positive and good natured attitude, even in difficult situations.
  • Flexibility and teamwork are highly valued in this position.
  • Proficient in Microsoft Office and Mac OSX. Ability to learn and provide support for VOIP system.
  • Ability to learn and excel in complex data systems.
  • Ability to develop and coach volunteers.
  • Proficiency with various social media platforms desirable.
  • Telephony experience is desirable.
  • Bilingual in Spanish is a bonus.

Please forward your resume to:

afleming@canyonridge.org for consideration.

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